:root{--nav:#101c2f;--nav2:#17263d;--ink:#172033;--muted:#69758a;--line:#dde3eb;--soft:#f3f6f9;--blue:#2765d6;--blue-soft:#eaf1ff;--green:#16855b;--green-soft:#e7f7ef;--orange:#b75c12;--orange-soft:#fff2e7;--red:#bd3b4b;--red-soft:#ffedf0;--white:#fff;--shadow:0 8px 24px rgba(26,39,61,.08);--radius:12px}*{box-sizing:border-box}body{margin:0;background:var(--soft);color:var(--ink);font-family:Inter,"Segoe UI",Arial,sans-serif;font-size:14px}button,input{font:inherit}.hidden{display:none!important}.app-shell{display:grid;grid-template-columns:238px 1fr;min-height:100vh}.sidebar{position:sticky;top:0;height:100vh;background:var(--nav);color:#dfe8f5;padding:22px 14px;display:flex;flex-direction:column;z-index:5}.brand{display:flex;align-items:center;gap:11px;padding:0 8px 25px}.brand-mark{width:38px;height:38px;border-radius:10px;background:#fff;color:var(--blue);display:grid;place-items:center;font-weight:900;font-size:21px}.brand strong,.brand span,.agent-card strong,.agent-card span{display:block}.brand strong{font-size:16px;color:#fff}.brand span,.agent-card span{font-size:11px;color:#92a2bb;margin-top:2px}.sidebar nav{display:grid;gap:4px}.nav-item{width:100%;border:0;background:transparent;color:#aebbd0;padding:11px 12px;border-radius:9px;text-align:left;display:flex;align-items:center;gap:11px;cursor:pointer}.nav-item>span{width:18px;text-align:center;font-size:17px}.nav-item b{margin-left:auto;background:#273a57;color:#b8c7db;border-radius:12px;padding:2px 7px;font-size:11px}.nav-item:hover,.nav-item:focus-visible{background:#1a2b45;color:#fff;outline:none}.nav-item.active{background:#245bc1;color:#fff;box-shadow:inset 3px 0 #7eafff}.integration-card{margin-top:auto;background:var(--nav2);border:1px solid #243a59;border-radius:12px;padding:13px;display:grid;gap:9px;font-size:11px;color:#b5c1d2}.integration-card .eyebrow{color:#8ea1bc;margin-bottom:2px}.status-dot{display:inline-block;width:7px;height:7px;border-radius:50%;margin-right:8px}.status-dot.ready{background:#33c98c}.status-dot.planned{background:#647895}.agent-card{display:flex;align-items:center;gap:9px;border-top:1px solid #26384f;margin-top:15px;padding:16px 5px 0}.avatar{width:34px;height:34px;border-radius:50%;background:#dce8ff;color:#2358ad;display:grid;place-items:center;font-weight:800;flex:none}.avatar.large{width:48px;height:48px;font-size:15px}.workspace{min-width:0}.topbar{height:68px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 26px;position:sticky;top:0;z-index:4}.global-search{width:min(590px,55vw);height:40px;background:var(--soft);border:1px solid #e0e5ed;border-radius:10px;display:flex;align-items:center;padding:0 12px;gap:9px;position:relative}.global-search input{border:0;background:transparent;outline:0;flex:1;min-width:0}.global-search kbd{background:#fff;border:1px solid #d6dce5;color:#7b8698;border-radius:5px;padding:3px 6px;font-size:10px}.search-results{position:absolute;top:46px;left:0;right:0;background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:var(--shadow);padding:6px;max-height:330px;overflow:auto}.search-result{width:100%;border:0;background:#fff;padding:10px;border-radius:8px;text-align:left;display:flex;justify-content:space-between;cursor:pointer}.search-result:hover{background:var(--soft)}.search-result span{color:var(--muted);font-size:12px}.top-actions,.heading-actions,.customer-actions{display:flex;align-items:center;gap:9px}.mode-badge,.planned-badge{font-size:11px;color:#536176;background:#edf1f5;padding:6px 9px;border-radius:20px}.icon-button{width:36px;height:36px;border:1px solid var(--line);border-radius:9px;background:#fff;color:#718099;cursor:pointer}.primary,.secondary{border-radius:9px;padding:9px 13px;font-weight:650;cursor:pointer}.primary{border:1px solid var(--blue);background:var(--blue);color:#fff}.primary:hover{background:#1c55b8}.secondary{border:1px solid #d7dee8;background:#fff;color:#354159}.small{padding:8px 11px}main{padding:25px}.view{display:none}.view.active{display:block}.page-heading{display:flex;align-items:flex-end;justify-content:space-between;gap:20px;margin-bottom:20px}.page-heading h1{font-size:25px;margin:2px 0 4px;letter-spacing:-.025em}.page-heading p{margin:0;color:var(--muted)}.eyebrow{font-size:10px;text-transform:uppercase;letter-spacing:.12em;font-weight:800;color:#7b8799}.metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:14px}.metric{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:15px 16px}.metric span{font-size:11px;color:var(--muted)}.metric-row{display:flex;align-items:flex-end;justify-content:space-between;margin-top:6px}.metric strong{font-size:24px}.metric em{font-size:11px;font-style:normal;color:var(--green)}.panel{background:#fff;border:1px solid var(--line);border-radius:var(--radius);box-shadow:0 1px 2px rgba(20,31,48,.03)}.command-grid{display:grid;grid-template-columns:minmax(260px,.78fr) minmax(440px,1.55fr) minmax(270px,.82fr);gap:14px;align-items:start}.queue-panel,.customer-panel,.intelligence-panel{min-height:590px}.panel-head{padding:16px 17px 12px;display:flex;align-items:center;justify-content:space-between}.panel-head h2{font-size:16px;margin:3px 0 0}.live-pill,.ai-badge{font-size:10px;padding:5px 8px;border-radius:16px;background:var(--green-soft);color:var(--green);font-weight:750}.live-pill i{display:inline-block;width:6px;height:6px;background:var(--green);border-radius:50%;margin-right:5px}.ai-badge{background:var(--blue-soft);color:var(--blue)}.queue-tabs,.customer-tabs{display:flex;border-bottom:1px solid var(--line);padding:0 14px;gap:4px}.queue-tabs button,.customer-tabs button{border:0;background:none;padding:9px 8px;color:var(--muted);font-size:11px;cursor:pointer;border-bottom:2px solid transparent}.queue-tabs button.active,.customer-tabs button.active{color:var(--blue);border-bottom-color:var(--blue);font-weight:750}.queue-list{padding:8px;display:grid;gap:5px;max-height:510px;overflow:auto}.queue-item{border:1px solid transparent;background:#fff;border-radius:9px;padding:11px;cursor:pointer;text-align:left;width:100%}.queue-item:hover,.queue-item.active{background:#f5f8fd;border-color:#d7e2f3}.queue-top,.queue-bottom{display:flex;align-items:center;justify-content:space-between;gap:8px}.queue-top strong{font-size:13px}.queue-top time,.queue-bottom span{font-size:10px;color:var(--muted)}.queue-item p{margin:5px 0;color:#46536a;font-size:12px}.queue-type{font-weight:700}.queue-type.call{color:var(--green)}.queue-type.ticket{color:var(--red)}.queue-type.followup{color:var(--orange)}.customer-hero{display:flex;align-items:flex-start;gap:12px;padding:18px}.customer-title{min-width:0;flex:1}.title-line{display:flex;align-items:center;gap:8px}.title-line h2{font-size:18px;margin:0}.customer-title>p{color:var(--muted);font-size:11px;margin:4px 0 8px}.customer-tags{display:flex;flex-wrap:wrap;gap:5px}.customer-tags span{font-size:10px;background:var(--soft);padding:4px 7px;border-radius:10px;color:#536176}.status-chip{font-size:10px;border-radius:12px;padding:4px 7px;background:#edf1f5;color:#536176}.status-chip.active{background:var(--green-soft);color:var(--green)}.status-chip.expired{background:var(--red-soft);color:var(--red)}.customer-content{padding:16px}.info-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}.info-card{border:1px solid var(--line);border-radius:10px;padding:12px}.info-card span{display:block;font-size:10px;color:var(--muted);margin-bottom:4px}.info-card strong{font-size:13px}.section-title{display:flex;justify-content:space-between;align-items:center;margin:18px 0 8px}.section-title h3{font-size:13px;margin:0}.timeline{display:grid;gap:0}.timeline-item{border-left:2px solid #dbe3ee;margin-left:6px;padding:0 0 15px 15px;position:relative}.timeline-item:before{content:"";position:absolute;left:-5px;top:3px;width:8px;height:8px;background:var(--blue);border-radius:50%}.timeline-item strong{font-size:12px}.timeline-item p{font-size:11px;color:var(--muted);margin:3px 0}.call-state{margin:0 14px 14px;background:var(--nav);color:#fff;border-radius:10px;padding:12px;display:flex;align-items:center;gap:9px}.call-icon{width:32px;height:32px;border-radius:50%;background:#1e3655;display:grid;place-items:center;color:#56d6a5}.call-state div:nth-child(2){flex:1}.call-state strong,.call-state span{display:block}.call-state span{font-size:10px;color:#9fb0c7;margin-top:2px}.call-state time{font-variant-numeric:tabular-nums;font-size:11px}.insight-block{border-top:1px solid var(--line);padding:14px 16px}.insight-block h3{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:#69758a;margin:0 0 8px}.insight-block>p{font-size:12px;color:#505d72;line-height:1.55;margin:0}.recommendation{background:var(--blue-soft);border-left:3px solid var(--blue);border-radius:7px;padding:10px}.recommendation b{font-size:12px}.recommendation p{font-size:11px;color:#4d5f7a;margin:4px 0 0;line-height:1.45}.signal-list{list-style:none;padding:0;margin:0;display:grid;gap:9px}.signal-list li{display:flex;justify-content:space-between;font-size:11px}.signal-list span{color:var(--muted)}.signal-list b{font-size:10px}.list-view{max-width:1280px;margin:auto}.table-panel{overflow:hidden}.table-toolbar{display:flex;align-items:center;justify-content:space-between;padding:13px}.table-toolbar input{width:320px;border:1px solid var(--line);border-radius:8px;padding:9px 11px}.table-toolbar span{font-size:11px;color:var(--muted)}.table-wrap{overflow:auto}table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:12px 14px;border-bottom:1px solid #e8ecf1;white-space:nowrap}th{background:#f7f9fb;color:#6b778a;font-size:10px;text-transform:uppercase;letter-spacing:.04em}td{font-size:12px}tbody tr{cursor:pointer}tbody tr:hover{background:#fafbfd}.table-person strong,.table-person span{display:block}.table-person span{color:var(--muted);font-size:10px;margin-top:2px}.pill{display:inline-block;border-radius:12px;padding:4px 7px;font-size:10px;font-weight:700;background:#edf1f5;color:#58667a}.pill.high,.pill.overdue{background:var(--red-soft);color:var(--red)}.pill.medium,.pill.due{background:var(--orange-soft);color:var(--orange)}.pill.open,.pill.active{background:var(--green-soft);color:var(--green)}.followup-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:13px}.followup-card{padding:16px}.followup-card header{display:flex;justify-content:space-between;gap:10px}.followup-card h3{font-size:14px;margin:0}.followup-card p{font-size:11px;color:var(--muted);line-height:1.5}.followup-meta{border-top:1px solid var(--line);padding-top:10px;display:flex;justify-content:space-between;font-size:10px;color:#59677b}.empty{text-align:center;padding:45px;color:var(--muted)}dialog{border:0;padding:0;border-radius:14px;box-shadow:0 26px 80px rgba(13,25,44,.28);width:min(560px,calc(100% - 30px))}dialog::backdrop{background:rgba(13,24,42,.54)}.dialog-card{padding:21px}.dialog-card.compact{max-width:440px}.dialog-head{display:flex;align-items:flex-start;justify-content:space-between}.dialog-head h2{margin:3px 0 0;font-size:20px}.dialog-card>p{color:var(--muted);line-height:1.5}.file-drop{display:grid;place-items:center;text-align:center;border:1.5px dashed #b9c6d8;border-radius:12px;padding:27px;background:#f8fafc;cursor:pointer}.file-drop>span{font-size:25px;color:var(--blue)}.file-drop strong{margin-top:7px}.file-drop small{color:var(--muted);margin-top:5px}.file-drop input{position:absolute;opacity:0;pointer-events:none}.import-preview{margin-top:12px;background:var(--green-soft);color:#236c50;border-radius:9px;padding:10px;font-size:12px}.dialog-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:18px}.toast{position:fixed;right:22px;bottom:22px;background:var(--nav);color:#fff;padding:11px 15px;border-radius:9px;box-shadow:var(--shadow);z-index:20}.toast.error{background:#8d2634}@media(max-width:1180px){.command-grid{grid-template-columns:320px 1fr}.intelligence-panel{grid-column:1/-1;min-height:0}.metrics{grid-template-columns:repeat(2,1fr)}}@media(max-width:820px){.app-shell{grid-template-columns:1fr}.sidebar{position:static;height:auto;padding:12px}.brand{padding-bottom:12px}.sidebar nav{display:flex;overflow:auto}.nav-item{min-width:max-content}.integration-card,.agent-card{display:none}.topbar{padding:0 14px}.top-actions .icon-button,.mode-badge{display:none}main{padding:16px}.command-grid{grid-template-columns:1fr}.queue-panel,.customer-panel{min-height:0}.metrics{grid-template-columns:repeat(2,1fr)}.page-heading{align-items:flex-start}.heading-actions{flex-direction:column;align-items:stretch}.customer-hero{flex-wrap:wrap}.customer-actions{width:100%}.followup-grid{grid-template-columns:1fr}.global-search{width:70vw}}@media(max-width:540px){.top-actions .primary{display:none}.global-search{width:100%}.global-search kbd{display:none}.metrics{grid-template-columns:1fr}.page-heading{display:block}.heading-actions{margin-top:12px}.info-grid{grid-template-columns:1fr}.customer-actions button{flex:1}.topbar{height:60px}.nav-item{padding:9px}.table-toolbar input{width:100%}}